Terms & Conditions
Terms and Conditions of Letting The Barn at Tipperthwaite Barn
You must pay a 25% deposit on booking via credit/debit card, bank transfer or cheque. The remainder of the balance is payable four (4) weeks before the start of the let. If a booking is made less than 4 weeks before the start of the holiday, you must pay the full rental charges at the time of booking, having first checked that the property can be reserved for you. Failure to pay the balance of rental charges by the due date (28 days prior to arrival) will result in the owner treating the property as available for re-booking. Please note one reminder will be sent out.
If you need or wish to cancel your booking, you need to confirm your intention to cancel to us via email as soon as possible.
For bookings made after 18 February 2021, cancellations will be treated based on the reason for the cancellation, the length of time between cancellation and your holiday, and our ability to re-let the property as follows:
- National Lockdown
If your booking has to be cancelled because the property is put under Government Restrictions and has to close and the period of closure covers your booking, you will be refunded in full.
- Local Lockdown
In the event that the address given on the booking form is put into Local/Regional Lockdown rendering you unable to travel, and the period of restriction covers the period of your booking you will be refunded in full.
- Cancellation by us
If we have to cancel your booking for any reason including a Force Majeure event, you will be refunded in full. You must accept that our liability is limited to the amount of any deposit/rent paid at the time.
- Cancellation by you and/or any of your intended occupants
This includes – but is not limited to – inability or disinclination to travel and/or stay due to illness (including Covid), a requirement or recommendation to self-isolate or quarantine, Covid Vaccination appointments, a call to jury service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, and according to the sliding scale below. We strongly advise that guests take out UK travel insurance policy to cover these eventualities. If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation.
With the exceptions of cancellations made under points 1, 2 and 3 above, refunds will be subject to a non-refundable administration fee of £50 to cover our costs and third-party costs related to the cancellation and rebooking, such as admin costs, re-marketing costs, bank fees, accounting fees or commission payments.
A cancellation charge will be made dependent upon the number of days’ notice given and whether the property is re-let for the period or part-period of your stay. If the cottage is re-let the amount refunded will be the re-booking value (which may be less than you paid) less the non-refundable £50 administration fee.
Part Cancellations – if any person in your party needs to cancel, this will not affect the total cost of your booking. In addition, no refunds are payable if you cut short your stay.
If you notify us more than 28 days prior to the first day of your stay, you will not be liable for the balance.
|Time from Cancellation to arrival||
Cottage not rebooked
We refund to you
We refund to you
|> 4 weeks||Deposit less £50||Deposit less £50|
|15-28 days||50% of total cost||Rebooking value less £50|
|4-14 days||20% of total cost||Rebooking value less £50|
|0-3 days||5% of total cost||Rebooking value less £50|
Any reimbursements will be made on checkout day of your original booking.
For bookings made prior to 18 February 2021 please refer to the terms and condition issued at the time.
We strongly recommend guests take out a travel insurance policy which includes Cancellation and Curtailment Protection Insurance. These are available at very affordable rates and give you peace of mind that you will get your money back if you need to cancel your holiday. There are several suitable options covering COVID-related cancellations for example
Please be aware we are not selling, promoting, endorsing or recommending any particular product, nor do we benefit financially or have any formal relationship with any of these providers.
You should not arrive before 5pm on arrival day, and you should leave by 10am on departure day unless otherwise advised. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the holiday period. On departure you must leave the property in a clean and tidy condition in accordance with the departure cleaning requirements.
USE OF THE PROPERTY
Under no circumstances must more than the maximum number of persons as stated on the website occupy the property unless by prior arrangement with the owners. We reserve the right to refuse admittance if this condition is not observed. You agree to use the property solely for its intended purpose as self-catering holiday accommodation. You must not use the property or the site for any illegal, dangerous, offensive, noxious or noisy activities or behave in a way that may be a nuisance or annoyance to us, other guests or our neighbours. Tipperthwaite Barn is in a peaceful location and we ask that you respect that. As such, the playing of music, singing or other excessive noise that can be heard outside of the property after 9pm is not permitted. Causing a nuisance or disturbance may result in being asked to leave.
There must be no smoking anywhere on the premises, inside or out. No vaping inside the property.
Your use of the property does not entitle you to charge an electric vehicle or appliances other than personal electronic devices such as phones, tablets or laptops. If you have particular charging requirements, please get in touch before your stay to discuss.
We shall not be liable to you or your party of any loss or damage to property however arising unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible. You must take all necessary steps to safeguard yourselves and your property.
DAMAGE AND BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.
Prior to your arrival you will be asked to pay a Good Housekeeping Bond (GHB) of £150. We ask that you look after the property and its contents as if it were your own home and hand it back to us in the same condition as it was at the start of your stay. If you mistreat the property or its contents (or fail to comply with other obligations giving rise to costs incurred by us) you are required to cover the cost of any resulting damage and this may be deducted from your GHB. This is principally to cover repairs or replacements as a result of damage and breakages and/or extra cleaning costs – for example where the property has not been returned to us in accordance with the departure cleaning requirements. If you lose a key we will replace it and deduct this cost from your GHB. Damages in excess of the GHB will be invoiced to you.
We appreciate that accidents can happen and take a pragmatic and sensible approach to damage and breakages. We would not charge you for the odd broken mug or glass, but please do inform us of any breakages/damage as it occurs so that we can put it right. If you notice that something is broken or not working properly please tell us even if it is not causing you a problem or discomfort, as we want to ensure things are as good as they can be for all our guests. However, if for example you dye your hair and the product used discolours tiles/fittings; if you apply tanning products and this spills on or discolours the furnishings; if you leave pots and pans unwashed or with burnt on food residue or don’t leave the oven clean and free from grease then we will need to deduct the cost of putting things right.
The GHB will be refunded to the credit/debit card from which payment was made (or back to your bank account) usually within 7 working days of your departure, subject to any deductions made.
RIGHT OF ENTRY
We retain the reasonable right of entry to the property at all reasonable times for the purpose of inspection or to carry out any necessary repairs or maintenance. We will do our best to minimise disruption to you if we need to enter the property during your stay.
WiFi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.
Every effort has been made to ensure that you have an enjoyable stay. We value your custom and want you to return. However, if you have any problem or cause for complaint, it is essential that you contact us immediately. In no circumstances can correspondence be entered into regarding matters raised after your holiday has ended, or where we have been denied the opportunity to try to put matters right during your stay.
ADDITIONAL TERMS AND CONDITIONS FOR GUESTS BRINGING THEIR DOG
One dog is welcome unless by prior arrangement.
On arrival and at all other times your dog should be kept on the lead in and around the property grounds. Once in our fields they can be let off the lead provided a) they are under your control and b) there are no animals in the fields. They must not chase any livestock or wildlife.
Poo picking! Always clean up after your dog, including in our fields. We provide free poo bags and a small dedicated bin for dog waste so please use them.
When you bring a muddy dog back from a walk, please clean them off using the outside taps and dog towels provided.
Your dog must not be left alone. If you have a puppy please take extra care. Any chewing of furniture or soft furnishings will result in the item needing replacing at your expense. We provide a guide of dog-friendly pubs, cafes and places to visit so that your dog can remain with you.
Dogs are not allowed in the bedrooms or on any furniture.
We regret that reactive dogs that bark continuously are not allowed at Tipperthwaite Barn. We have a friendly border collie, three rescue barn cats, a dozen free range hens, two Shetland ponies and two pet sheep. If your dog is likely to have a problem with any of this you must notify us prior to booking.
Please clean the property thoroughly, including dog hair from the rug before you leave. If the property requires additional cleaning or dogs have been in the bedrooms or on the sofas, we reserve the right to charge a £50 fee to cover the cost.